Shipping Policy

At Ecocargadores, we know that the transition to electric mobility cannot wait. That is why we are committed to offering an efficient and secure logistics service so that you receive your charging equipment in the shortest time possible.

1. Delivery Timeframes

• Spain and Portugal: The standard delivery time is 24 to 72 business hours following order confirmation.

2. Shipping Costs

• Free Shipping: We offer free standard shipping on all orders over €5,000.

• Orders below this amount: For orders that do not reach the minimum threshold, shipping costs will be calculated automatically in your shopping cart based on the package's weight and volume.

3. Order Tracking

Once your charger or accessory leaves our facilities, you will receive an email containing a tracking number provided by the transport agency. This allows you to check the location and status of your order in real time.

4. Receipt and Transit Damages

Our equipment ranges (eHome, ePark, URBAN, etc.) are shipped using reinforced packaging. Nevertheless, we highly recommend that you:

• Inspect the package: Upon receipt, please check that the packaging does not show any signs of impacts, dents, or tears.

• Immediate notification: If you detect any external damage, please note it directly on the carrier's delivery slip and contact us within a maximum of 24 hours so we can process the transport insurance claim.

5. Modifications and Cancellations

If you need to change the delivery address or cancel an order, please contact us as soon as possible. Once the package has been collected by the transport agency, we will not be able to make any changes without it incurring an additional fee for re-routing.

Do you have any technical questions regarding your shipment?

We are here to help. If you require an urgent delivery or have special requirements for a professional installation, please do not hesitate to contact us.

Ecocargadores: Power and trust in every delivery.